How to Make a Complaint

If you are unhappy with any aspect of your experience with us, please contact us at hello@curawellness.com. Please include your name, order number (if applicable), and a clear description of your complaint.

What Happens Next

• We will acknowledge your complaint within 2 business days of receipt.
• We aim to investigate and resolve all complaints within 10 business days. If more time is needed, we will keep you informed of progress.
• Once investigated, we will provide you with a full written response outlining our findings and any action taken.

Escalation

If you are not satisfied with our response, you may request that your complaint be escalated to a senior member of our team. Please indicate this in your reply and we will ensure your case is reviewed at a higher level.

Continuous Improvement

We use feedback from complaints to improve our products and services. All complaints are logged and reviewed regularly to identify trends and prevent recurrence.

Confidentiality

All complaints are handled in strict confidence and in accordance with our Privacy Policy.